Returns & Exchange

What should I do if I received the wrong or a damaged item?

In case you have received a wrong or a damaged item from us, please do not return the product yet. Our lovely customer service attendant will be happy to discuss the exchange with you in person. Please reach out to us here: Customer Support

Can I exchange a product for another one?

We do not exchange products. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order. It is only possible to get a refund on returns when the return is in line with our Returns and Refunds Policy

What’s the return policy at MAM Baby?

myMAMbaby.com offers you a 15-days easy return policy, allowing you to return your purchased items within 15 days from its delivery date. If you need to return an item for “change of mind” please follow the process below.

1. Pack goods to be returned

Please only return goods to us in their un-opened and originally sealed packaging. You may no longer return a product if you have opened the product packaging. The reason for this is that once a product packaging has been opened, it can no longer be resold for hygiene reasons.

Please include the MAM delivery note in the parcel so that we can process your return as quickly as possible.

We also recommend you to pack your return items in the original MAM cardboard box and re-use the bubble wrapping material to avoid any damaging of the products or its packaging on their return. All return items are inspected upon arrival and we will only be able to refund for products that are arriving in a perfectly resaleable condition.

2. Send the parcel to the following address

Nuline Products Sdn. Bhd.
MAM Returns Center
14, Jalan Sungai Buloh 27/101A, HICOM 27
40400 Shah Alam, Selangor, Malaysia

3. Return Costs

The customer bears the full return costs and risk.

4. Refund

As soon as the returned goods have been booked in, you will receive an email confirmation. The relevant amount will be refunded onto your credit card.

 

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